Shipping policy

Shipping Policy

Thank you for shopping with Maison Amara. We are committed to delivering your order with care and transparency.

Processing Time
All orders are processed within 3–5 business days. This timeframe allows us to prepare and ensure the quality of your order before shipment.

Shipping Time
Once your order has shipped, delivery typically takes 2–5 business days depending on your location. Shipping times may vary due to carrier delays or external factors outside of our control.

Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to appear.

Address Accuracy
Customers are responsible for ensuring their shipping address is correct at checkout. Maison Amara is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages
Maison Amara is not responsible for lost, stolen, or delayed packages once they have been shipped. If you experience delivery issues, please contact the shipping carrier directly using your tracking number.

Delivery & Pickup Policy

Maison Amara offers local pickup and delivery options for select customers. Please review the details below:

Local Pickup
•    Available by appointment only.
•    Pickups must be scheduled in advance via email at [your email].
    
•    Customers are responsible for arriving at the agreed time. Orders not picked up within 48 hours may be subject to cancellation.

Local Delivery
•    Available within [your city/area].
•    Delivery times must be scheduled in advance.
•    Maison Amara is not responsible for delays due to traffic or other unforeseen circumstances.
•    Customers must provide an accurate delivery address. Maison Amara is not responsible for packages delivered to incorrect addresses.

Order Confirmation
All local pickup and delivery orders will receive a confirmation email with scheduled date and time.

By choosing local pickup or delivery, you agree to the terms outlined above.

Order Agreement
By placing an order with Maison Amara, you agree to the terms outlined in this Shipping Policy.